FAQ

Most U.S. orders arrive within 5–7 business days, while NYC metro area orders typically arrive within 2–3 business days. International orders typically arrive within 8–10 business days.
Once your order is on its way, we’ll send tracking details so you can follow along.

U.S. Shipping: We offer standard ground shipping, with tracking sent as soon as your order is on its way.
International Shipping: We currently ship to Canada, Australia, the UK and EU. Shipping costs are calculated at checkout, and duties and taxes are included. No surprise fees on delivery.
Please note, we’re unable to ship to PO boxes, parcel lockers, APO/FPO addresses or freight forwarding companies.

We ship to Canada, Australia, the UK and EU. International shipping costs are calculated at checkout based on your location.
Duties and taxes are included, so there are no surprise fees on delivery.

Once your order ships, we’ll send your tracking details straight to your inbox. You can also track your order here anytime.

If your order is still processing, contact our Care Team at care@stonefruit.com or via chat as soon as possible. We’ll do our best to help, but changes aren’t guaranteed once an order has been placed.
To change an item, your original order will need to be canceled and a new order placed.

If your order hasn’t shipped yet, contact our Care Team at care@stonefruit.com or via chat as soon as possible and we’ll do our best to update it.
We’re unable to change the shipping address to a different state due to differences in sales tax.

If your order hasn’t shipped yet, contact our Care Team at care@stonefruit.com as soon as possible and we’ll do our best to cancel it.
Once you’ve received a shipping confirmation, your order can no longer be canceled.

Changed your mind? We accept returns within 14 days of delivery. Items must be unworn, unaltered and returned in their original packaging, including tags, box, pouch and any gifts with purchase.
See our full return policy here.

Yes. Return shipping is complimentary on eligible returns within 14 days of delivery.
For full details, see our return policy here.

Yes. Rings and bracelets can be exchanged for a different size in the same style.
Select “Return for Size Exchange” on the Return Form and choose your new size. We’ll ship your exchange once your original piece has been returned and processed.
For earrings, necklaces, or exchanges for a different material, contact our Care Team at care@stonefruit.com and we’ll help you from there.

Yes. Gifts can be returned for store credit, issued as a Stone Fruit digital gift card.
To start a return, contact our Care Team at care@stonefruit.com with your order number.

Refunds are issued to your original payment method within 10 business days of receiving your return.
All returns are subject to a quality check. Items that don’t meet our return requirements will be sent back to you.

Discount codes cannot be applied to sale items. If your cart includes both full-price and sale items, your discount will apply to eligible full-price items only.

We’re happy to honor price adjustments for sitewide promotions within 7 days of purchase. To request an adjustment, contact our Care Team at care@stonefruit.com with your order number.
Price adjustments do not apply to orders that include a gift with purchase or to items that were already discounted at the time of purchase.

Yes. Sale items are eligible for return within 14 days of delivery, provided they meet our standard return requirements.

Our pieces are primarily crafted in sterling silver and 14k gold vermeil.
Our sterling silver is 92.5% pure silver, while our gold vermeil features a thick layer of 14k gold over sterling silver for the look of gold with silver at its core.
Learn more about our materials here.

Most of our jewelry pieces feature natural gemstones, hand-selected for their unique color, character and natural variations. No two are exactly alike.
Our white sapphires are lab-grown, chosen for their clarity and brilliance.
Learn more about our materials here.

Our jewelry is made in partnership with our manufacturers in India and Greece, selected for their craftsmanship and responsible practices.
Our partners are certified members of the Responsible Jewellery Council (RJC), with standards spanning responsible sourcing, labor practices and environmental impact.

That’s part of the beauty of natural gemstones. Variations in color, pattern, inclusions and veining mean no two stones are exactly alike. The piece you receive will be uniquely yours.
Color may also appear slightly different depending on lighting, background and screen settings.

Not sure where to start? Our printable Ring Size Guide and Bracelet Size Guide will help you find your best fit before you order.
If you need a second opinion, contact our Care Team at care@stonefruit.com and we’ll be happy to help.

If you’re between sizes, we generally recommend sizing up for a more comfortable fit. Keep in mind that wider bands can feel a little more snug than slimmer styles.

It depends on how you like to wear it. For a closer fit, choose a size nearer to your wrist measurement. For a little more movement, size up.
See our Bracelet Size Guide for measurements and sizing details.

No stress. Rings and bracelets can be exchanged for a different size in the same style.
Select “Return for Size Exchange” on the Return Form in your account and choose your new size.

A little care goes a long way. Apply lotions, perfumes and cosmetics before putting on your jewelry, and avoid wearing your pieces in water or during heavy exercise. When not in use, store them somewhere soft and dry.
Sterling silver can be gently polished with a silver polishing cloth. For gold vermeil, skip the polishing cloth, as frequent polishing can wear down the gold layer. Avoid polishing gemstones, as some stones are softer and require extra care.
Like all precious metals, your jewelry will naturally show signs of wear over time. Gold vermeil may gradually reveal some of the sterling silver beneath in high-touch areas. Consider it part of the patina.
See our full jewelry care guide here.

We recommend keeping your jewelry dry. Remove your pieces before showering, swimming, exercising or heading into the sauna to help preserve their finish.
A little less wear, a lot more wear.

Over time, sterling silver naturally oxidizes, developing a warmer, lived-in finish that we love. It’s part of the character of the metal.
Prefer it bright and polished? Gently buff your piece with a silver polishing cloth to bring back its shine.
Avoid using polishing cloths on gold vermeil or gemstones.

Yes. All Stone Fruit jewelry comes with a one-year warranty covering defects in materials and craftsmanship.
If something isn’t right, contact our Care Team at care@stonefruit.com with a photo and brief description, and we’ll take it from there.
Our warranty does not cover lost items, normal wear and tear, improper care or alterations made by a third-party jeweler.

If your piece has an issue within the one-year warranty period, contact our Care Team at care@stonefruit.com with a photo and brief description. We’ll take a look and help determine the best next step.
Our warranty covers defects in materials and craftsmanship, but does not cover normal wear and tear or accidental damage.

We’ll make it right. Contact our Care Team at care@stonefruit.com with a photo and brief description of the issue, and we’ll help with next steps.
Please note that normal wear and tear is not considered damage and is not covered by our warranty.

Yes. Stone Fruit digital gift cards are delivered instantly by email, ready to print or forward to someone lucky.
Gift cards can be used toward any piece at Stone Fruit, are valid for three years from the date of purchase, and can only be redeemed in the currency they were issued in.
Shop Gift Cards

Yes! New customers who spend $500 or more receive a complimentary Stone Fruit Signature Bandana, while supplies last.
Just make sure you’re signed into your Stone Fruit account at checkout and your gift will be added automatically.
The offer applies to first-time orders only and cannot be applied to previous purchases.

We don’t offer traditional gift wrapping, but every Stone Fruit piece arrives in our signature jewelry box, ready for gifting.
You can also add a complimentary gift note at checkout, printed on Stone Fruit stationery with your message or left blank for you to write yourself.

You sure can! Enter the recipient’s shipping address at checkout and we’ll send it straight to them.
To keep the surprise, use your own email address at checkout so order details and pricing stay with you.